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startup error
Posted: 18.07.2008 18:34
by photors
When attemptingn startup Helicon Focus, I get an error message"Language library not found. Please reinstall application".
How do I do this ? The original was a download.
Posted: 21.07.2008 09:37
by Dan Kozub
We will investigate this case ASAP. Which language is set on your computer? I mean Windows localization.
Are you running under admin or guest user with restricted rights?
Do you have xp or vista?
Can you please download Helicon Filter and check if it runs correctly?
Posted: 21.07.2008 10:12
by Dan Kozub
Please contact us at support (at) heliconfilter.com
Posted: 21.07.2008 16:38
by photors
I am running XP PRO, English, Administrator. I have solved this by downloading the trial program. I think I have purchased this, please check your records.
Robert Samuel
[email protected]
Posted: 22.07.2008 12:21
by Dan Kozub
We will contact you via email.