Hello Catherine.
Last year I tried to connect my camera to your Helicon Remote using a USB cable. The camera was not even detected despite using the settings you recommended.
I then started working with one of your programmers to solve this problem. I sent him a full report of what has been happening since I connected the camera. I did it with the software he recommended. The work started and I even got a beta version. The preview appeared and the camera was recognized correctly. Some of the buttons in the program didn't work, but it was still a huge improvement.
I really hoped that further work would continue to enable the rest of the features.
Unfortunately, my pleasant cooperation with the programmer ended.
It seems to me that work on your part has also stopped.
Please let me know how I can help you to make Remote fully compatible with my and many other users' cameras.
Best wishes .