Helicon Soft Forum

I just started using Helicon Focus and Remote so I might be missing something here, but here's what I tried and what happened:

1. Connected camera (Canon 5D Mark iii) to the computer. Helicon Remote detected the camera and I can change focus, take photos etc.
2. Connected wemacro to the computer. Nothing changes in Helicon Remote, when I click on the forward/backwards steps it still controls the lens focus and doesn't move the rail.
I also tried to check the dropdown where my camera is showing, to see if the rail shows up there and I need to choose it, but I only see my camera there.

When I open the dedicated wemacro software I can connect to the rail and control it via my computer.

Am I missing something that needs to be done to connect wemacro to Helicon Remote, or should it connect automatically, and there's actually a problem here?

You're not missing anything, it should just work. Please send a bug report while Wemacro and camera are plugged in: menu - Help - Report a bug.

Thanks, I've sent it
Is there a way for me to track it? I didn't get a ticket number or an email about it.

Thanks,
Shay.

Thank you Shay, we have replied to the specified e-mail.

Thanks! I've sent a new report as per the instructions in the email

Didn't receive an answer to my email.
is there no way to resolve this issue?

Thanks,
Shay.

Apologies Shay, something went wrong on our end and our developer didn't reply to your last message, replying now.

Thanks! I appreciate the help from all of you

Having same problem.

Please send a bug report from Helicon Remote while Wemacro and a camera are connected (menu - Help - Report a bug).