Helicon Soft Forum

hi, im triant to connect my camera with remote and it sees the camera but I get a live view is disabled across the screen
it briefly connects to the camera at startup but than all the options turn gray and the camera takes one photo by itself....
very strange
and I also get this message

Timeout was reached while waiting for the image from the camera. Report a bug if this error persists. The program may not function properly until you restart the camera.


latest Mac version
Mac book air m1
please help...
thanks
ori

Hi Ori,

Please send a bug report about 10 seconds after Helicon Remote detects the camera: menu - Help - Report a bug. We will take a look and reply (to the e-mail that you input in the report form).