Helicon Soft Forum

Today, I upgraded the software to version 8.30, and OpenCL acceleration has become unavailable. It was working fine in the previous version (8.2.18 Windows). Could you please help me resolve this issue, or can you provide me with an older version of the software?

My GPU is AMD Radeon RX6800S, and the driver version is 32.0.12033.1030.

Sorry for my poor English, and thank you.

Hello,

Please enable OpenCL (in the Helicon Focus menu - Edit - Preferences - Performance), restart Helicon Focus, close the OpenCL error message, and send a bug report: menu - Help - Contact support.

Please note that if the error message says "... failed on previous launch", then you need to follow the steps above. Sending the report after "previous launch" error won't give us information about the issue.