Helicon Soft Forum

I downloaded a trial copy of Helicon Focus and Helicon Remote to evaluate. However, Helicon Remote crashes everytime it tries to connect to my Nikon D3. I am running Windows Vista 64-bit. I power the camera on and start Helicon Remote. It recognizes the camera, starts LiveView and then immediately crashes. I set the D3 to take the smallest JPEG setting thinking my the demo software needed the small file size but it still crashes everytime. Any suggestions on how to proceed?

Please unzip this new version of Helicon Remote into Helicon Focus folder:
http://www.heliconsoft.com/downloads/HeliconRemote.zip

If you encounter errors, please send us Helicon Remote logs (see menu\Preferences\Tools).

hi Stas,
Well the latest version of the beta will connect and allow me to take images with my Nikon D3, but it tells me LiveView is unavailable. any suggestions?

Remote back to crashing immediately upon camera detection.

HeliconFocus - Trial version 5.1
Helicon Remote version 2.0.12w

Failure report from windows
Problem signature:
Problem Event Name: APPCRASH
Application Name: HeliconRemote.exe
Application Version: 0.0.0.0
Application Timestamp: 4d25d9bf
Fault Module Name: HeliconRemote.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d25d9bf
Exception Code: c0000094
Exception Offset: 0002c1d5
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Hi Stas,

Problems with the Nikon D3 solved. Helicon Remote requires the latest firmware update for the camera (version 2.02 for the D3). you probably want to make a note to users that they should update their firmware to the latest rev if they are having problems.

Thanks!