Helicon Soft Forum

Helicon Focus installed a new update yesterday, and now there is a bug in the retouching interface. When I move around the images using space+drag, the images jump around (I guess as they are redrawn), and ends up shifted in position, with the top bar (image name and metadata of the current source image or montage) obscuring the tabs for selecting images, processing, etc. Running Win XP. I've never noticed this before, and nothing else has changed on the machine, so I can't imagine it can be caused by anything other than the update.

Thanks for your report. We will fix this bug.

Thanks. In the meantime, is there some way I can roll back the update?

Please try this new version of Helicon Focus:
http://www.heliconsoft.com/downloads/HeliconFocus.exe

Bug seems to be fixed so far, thanks a lot!

I just downloaded v 4.2.7 and each time I try to use it on a stack I get a message "order of images is not consistent". The resulting combined image is just digital snow. These are image stacks that previously I successfully merged with v 4.2.3. I just re-did them again with v4.2.3 with no problems so, what am I doing in this new version 4.2.7 that is causing this failure? I did confirm that my order of images was indeed correct.

Please send us (as described at http://www.heliconsoft.com/ftp.html) this stack for tests. Most probably the program was not able to align images properly and thinks that magnification changes from shot to shot.

I am trying to send you the stack in question, but I am unable to find ftp directions on the url you suggested.

Please open Windows Explorer (file browser) and paste the link (ftp://upload:[email protected]/) there. Then paste or drop the files which you want to upload.

Or use any FTP client to connect to our server:
Server: heliconsoft.serveftp.com
Login: upload
Password: nopassword

I hate to be a bother, but I have never used an ftp client before. When I use your url, I get this window (see attached) showing a list of other folders but there is no way for me to add my folder to it.

Please try this free FTP client:
http://filezilla-project.org/download.php