Helicon Soft Forum

I just purchased the 64-bit version, and the Focus software works fine, but the latest Remote version and even the beta-version fail to launch.

I do have a different version that came with StackShot, and it works fine. I think it might be v2.2.2 beta based on the file name. I'm guessing also that it is 32-bit.

Is there anything I need to do to make sure the 64-bit version runs?

Most probably some components are missing for Helicon Remote. What happens when you launch it? Any messages? Please send us log file which should be in this folder:
/Users/[YOUR USERNAME]/Library/Application Support/Helicon/Common

I just downloaded Helicon Remote on my MacBook Pro but it crashes each time I try to open it. Here's the error report:

Process: HeliconRemote [33896]
Path: /Volumes/HeliconRemote/HeliconRemote.app/Contents/MacOS/HeliconRemote
Identifier: com.yourcompany.HeliconRemote
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [111]

Date/Time: 2012-09-28 20:24:15.644 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 8B47613E-D7CA-441A-8767-ED5C42698B92

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
Referenced from: /Volumes/HeliconRemote/HeliconRemote.app/Contents/MacOS/HeliconRemote
Reason: image not found

Only Mac OS X 10.6 and later are supported.