Helicon Soft Forum

Hi,
I've owned helicon focus since 2009 and have never had any major problems until recently, on a fresh windows 7 64 install I can't get it to work at all. Version 5 will freeze as soon as it loads, and version 6 beta will load but will freeze as soon as I try to view an image or render anything. When it freezes it becomes totally unresponsive but takes up 100% of the cpu cycles. Any ideas?

Steve

We had not similar reports. It is very strange that two completely different versions have the same problem. Can you try Helicon Filter and see if the same problem appears?

I would recommend you to run some stability test programs (LinX) to test your system. Once we had a user which had a dusty CPU cooler and this caused CPU overheating during focus stacking.

Hi Stas,

I ran LinX this morning (default settings, run 20 times) with no problems. I also tried out Helicon Filter and it seemed to work fine as well. I think the problem occurs when HFocus tries to display an image, which is immediately in v5, but not in v6. If I run v6 it is stable until the instant I add an image, even a tiny jpg, at which point it just freezes (but my system stays stable).

I should explain my symptoms a little better:
When it freezes my computer stays stable, albeit slow. Taskman shows helicon focus using 99% of the cpu. I noticed yesterday that if I let it run for a while I will eventually get a windows error telling me the program stopped working and asking if I'd like to submit error info to microsoft. I will check the event viewer tonight to see if I can get any hints from there.

I'm running windows 7 64 bit
16 gigs ram
phenom II x6 processor
radeon 5500HD graphics card
HF is installed on my system drive which is an SSD

Event viewer just tells me that HF stopped interacting with windows. I only get that error in HF6, in HF5 it just hangs forever.
I tried running as admin and also running compatibility modes which also didn't help.

The only idea I have now is to assign only one processor to Helicon Focus 6 and see what happens.

You can do this in Task Manager\Processes\HeliconFocus.exe\Context menu\Set Affinity ...

(http://www.tomshardware.com/reviews/ban ... 815-2.html)

99% load of the processor means that your all 6 cores are busy. I wonder what happens if you assign only one processor.

I will also send you a link to newer version of Helicon Focus 5.

No luck, the only difference is that it uses 17% cpu when it hangs.

Please try these versions:
http://www.heliconsoft.com/downloads/HeliconFocus.exe
http://www.heliconsoft.com/downloads/He ... 6.0.11.exe

Hi Stas,
Same problem as always. Is there anything I can do to help diagnose it?
Also, would it be easier if I went through help desk rather than on the forum?

Steve

Yes, Steve, let us continue this bug tracking in Help Desk. This is very strange that bug appears in both versions of Helicon Focus. I am afraid we would need to make many test versions to locate the bug. Thanks for your help.