Registration woes

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gordie
Posts: 1
Joined: 14.04.2015 21:43

Registration woes

Post by gordie »

I bought Helicon focus today and so far I have not been able to register it.

Online from within software doesn't work, Offline registration cant log into help desk as it says "Wrong activation code.
The code is case sensitive, copy and paste the code to avoid typing errors."

So I thought maybe something wrong with the email they sent me so clicked forgot activation code and it says "Unknown email. Please try again."
aravindv91
Posts: 1
Joined: 09.12.2021 08:44

Re: Registration woes

Post by aravindv91 »

@gordie Did your woes eventually get resolved? How long did it take for them to respond?
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Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Registration woes

Post by Catherine »

aravindv91 wrote: 09.12.2021 12:26 @gordie Did your woes eventually get resolved? How long did it take for them to respond?
Please let us know if you didn't receive our reply. It has been sent on the same day, Dec 9. We'll be happy to follow up and assist.
microns
Posts: 25
Joined: 17.05.2021 05:01

Re: Registration woes

Post by microns »

when i copy and paste i start and the end of the text or numbers and drag back to the left.
so i drag backwards not forward, i noticed that helps so it doesnt not copy>BLANK Spaces
which can give you a error the code is not correct
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