Page 1 of 1

Registration woes

Posted: 14.04.2015 22:50
by gordie
I bought Helicon focus today and so far I have not been able to register it.

Online from within software doesn't work, Offline registration cant log into help desk as it says "Wrong activation code.
The code is case sensitive, copy and paste the code to avoid typing errors."

So I thought maybe something wrong with the email they sent me so clicked forgot activation code and it says "Unknown email. Please try again."

Re: Registration woes

Posted: 15.04.2015 15:03
by Stas Yatsenko
Please contact us via [email protected]

Re: Registration woes

Posted: 09.12.2021 12:26
by aravindv91
@gordie Did your woes eventually get resolved? How long did it take for them to respond?

Re: Registration woes

Posted: 13.12.2021 01:13
by Catherine
aravindv91 wrote: 09.12.2021 12:26 @gordie Did your woes eventually get resolved? How long did it take for them to respond?
Please let us know if you didn't receive our reply. It has been sent on the same day, Dec 9. We'll be happy to follow up and assist.

Re: Registration woes

Posted: 19.12.2021 07:22
by microns
when i copy and paste i start and the end of the text or numbers and drag back to the left.
so i drag backwards not forward, i noticed that helps so it doesnt not copy>BLANK Spaces
which can give you a error the code is not correct