Helicon Soft Forum

I saved a stacked image as TIFF and when went to read it in PS got the error message.

"Could not complete your request because the file-format module cannot parse the file"

Should note that the file stacked from five 36 Mb DNG images saved as a 216 Mb. That just doesn't seem to make sense.

Any ideas on what the problem is? This is of course a show-stopper if I can't work on my stacked image.

Thanks
Bruce

We cannot reproduce this error in our environment. Please upload your stack to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.