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Stop Working Cancel Win7

Posted: 03.10.2016 09:23
by russellsnr
Hi, Need some advice please.
Have the app pro installed on a Win 7 64bit 16GB Ram.
After a few minutes what I hope can be seen in the attached image happens.
I have re-installed with update twice.
Image
Thanks
Russ

Re: Stop Working Cancel Win7

Posted: 03.10.2016 11:23
by Stas Yatsenko
Please reproduce the crash, then restart Focus and immediately send a bug report (menu -> Help -> Report a bug).

Re: Stop Working Cancel Win7

Posted: 28.11.2016 08:21
by rtoal
I have exactly the same problem, I am also using Windows 7 64bit and Helicon Focus v. 6.7.1 Pro.
The problem is intermittent and occurs bout 30% of the time even in the same session.
Thank you for your help.