Helicon Soft Forum

I downloaded the helicon remote app from Google play store onto my Huawei LYO- LO1 smart phone which has android version 5.1
I connected it using my data connection cable with a USB-OTG adapter and connected it to my Nikon D810 and a grey screen says camera is not detected so I connected it to my Nikon D700 and exactly the same thing. I have tried to check all is compatible but I am not sure what could be wrong. Is it the phone? Can you help?

It's most likely the phone, but could also be the adapter or a faulty cable. See http://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected

Tried it using my tablet and it worked so obviously my phone does not support the software.

Thanks