The Prefs folder, I found out, is hidden by default in Mavericks.
Make sure you find it by opening a Finder window, then clicking Go>Go to Folder, then in the dialogue, enter ~/Library/Preferences and delete any Helicon entries that you find there.
Search found 4 matches
- 20.07.2014 00:45
- Forum: Helicon Focus: Support
- Topic: HF6 keeps on crashing on new Mac Pro
- Replies: 15
- Views: 15633
- 26.05.2014 02:47
- Forum: Helicon Focus: Support
- Topic: HF6 keeps on crashing on new Mac Pro
- Replies: 15
- Views: 15633
Re: HF6 keeps on crashing on new Mac Pro
Just to follow-up, I finally found the *hidden* Preferences folder and deleted the prefs files, which did fix the problem.
Thanks all for the help.
Thanks all for the help.
- 19.05.2014 13:14
- Forum: Helicon Focus: Support
- Topic: HF6 keeps on crashing on new Mac Pro
- Replies: 15
- Views: 15633
Re: HF6 keeps on crashing on new Mac Pro
Hmm. Done that now but still crashing..
Any more suggestions?
Stas?
Any more suggestions?
Stas?
- 18.05.2014 15:41
- Forum: Helicon Focus: Support
- Topic: HF6 keeps on crashing on new Mac Pro
- Replies: 15
- Views: 15633
Re: HF6 keeps on crashing on new Mac Pro
I have the same problem. How do you find and delete the preferences file?
(Also, Stas, if you're reading this, our old issue is still unresolved!)
Thanks
(Also, Stas, if you're reading this, our old issue is still unresolved!)
Thanks