Search found 4 matches

by russjb
20.07.2014 00:45
Forum: Helicon Focus: Support
Topic: HF6 keeps on crashing on new Mac Pro
Replies: 15
Views: 15633

Re: HF6 keeps on crashing on new Mac Pro

The Prefs folder, I found out, is hidden by default in Mavericks.
Make sure you find it by opening a Finder window, then clicking Go>Go to Folder, then in the dialogue, enter ~/Library/Preferences and delete any Helicon entries that you find there.
by russjb
26.05.2014 02:47
Forum: Helicon Focus: Support
Topic: HF6 keeps on crashing on new Mac Pro
Replies: 15
Views: 15633

Re: HF6 keeps on crashing on new Mac Pro

Just to follow-up, I finally found the *hidden* Preferences folder and deleted the prefs files, which did fix the problem.
Thanks all for the help. :D
by russjb
19.05.2014 13:14
Forum: Helicon Focus: Support
Topic: HF6 keeps on crashing on new Mac Pro
Replies: 15
Views: 15633

Re: HF6 keeps on crashing on new Mac Pro

Hmm. Done that now but still crashing.. :(
Any more suggestions?

Stas?
by russjb
18.05.2014 15:41
Forum: Helicon Focus: Support
Topic: HF6 keeps on crashing on new Mac Pro
Replies: 15
Views: 15633

Re: HF6 keeps on crashing on new Mac Pro

I have the same problem. How do you find and delete the preferences file?
(Also, Stas, if you're reading this, our old issue is still unresolved!)
Thanks