Here is a solution I got from a tech-support email:
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Press Alt+Shift+F11 on the keyboard
In the window that pops up paste the following text:
rail=stackshot
Press the Save button, exit Helicon Remote.
Unplug Stackshot both from USB and power, then plug the power cord back in, then the USB ...

OK, I followed your steps with the driver reinstal and I found the "advanced" tab, and the VCP option was not checked. I rebooted and reran HR, but I ended up with teh same result. The StackShot switches from -- USB Control -- to the startup screen, and then back to USB Control. But it doesn't movve ...

I am experiencing the same issue. My StackShot is detected in Helicon Remote but I cannot control the positioning. I changed my StackShot to Auto/Dist Mode, but that did not allow me to control the SS from the Helicon Remote interface. I also went through the Device Manager and identified the USB ...

Hi,

Have there been any more optimizations to subgroup a stack into a number of overlapping sets of images within a large stack (aka Slabbing)? I agree with the comment above that retouching is very difficult and tedious when the count of images is over 100. I would prefer to work with 15 or so ...

Hi Catherine,

Sorry for the long lag in getting back to you about your solution RE turning off Slack Compensation. This worked perfectly, thanks so much!

Minor note for any who follow, the configuration on the Stackshot is called "backlash" and can be found in the advanced configuration options ...

Thanks for the reply Catherine.

I am driving the Stackshot from Helicon Focus, so the Stackshot configuration menu is not available. If I disconnect it from my computer then I can get to the Auto return configuration menu, and I can see that it is set to "No".

Does HeliconRemote have a ...

Hi,

I am using the Stackshot with HeliconRemote and I have noticed that the Stackshot overshoots when changing direction using positioning tools on the GUI. If I am focusing and I step up to find the right spot 11, 12, 13 (looks good), and I get to 14 and realize that 13 was the best, then when I ...

I am seeing the same problem. I often see "This image appears to be damaged" once I try to edit the image in Lightroom. I am using the latest Helicon Focus 7.5.1 Pro, and Lightroom Classic CC 8.2 with Camera Raw 11.2. I am running a MBPro 13 OS version 10.4

I am making a stack of 6 images and using ...

Thanks for the pointer to exiftool. I just wanted to follow up with some details on the solution for future readers.

I used the following command in a mac terminal window to find the Nikon files that had been rotated:

exiftool -a -u -g1 *.nef | grep -in orient

Which gave the following output ...