Hey Catherine,

I just sent that bug report.

On another note, when I installed the new version of Helicon Remote, it signed out my account and I just realized it’s an email that I no longer have access to for the keys. Is there a way I can change the email so that I can get my key codes for helicon ...

Hey there,

I tried doing the bulb setting in Helicon Remote but it keeps giving an error saying “use of manual exposure is not allowed (bulb)”. I tried setting my camera manually to bulb and then in the setting preferences in helicon to 180s but it would only do a quick exposure.

Hey Catherine!

Thank you so much!!

Hi there,

Is there a way I can have Helicon Remote do custom length exposures? I mainly use the software for studio photography, but it is a great tethering software and would like to use it for Astrophotography. Ideally I can put an exposure time of 3-5 minutes for test shots. Could a ...

Hi Catherine,

This fixed the issue! Thank you so much for your help!

Hi Catherine!

Sorry again about saying the wrong device. I have submitted the bug report in Helicon Remote. I also did try another usb c to usb c cable and that did not work either unfortunately.

Hi Catherine!

Sorry, I didnt mean to say iPhone, sorry about that. I made sure the permissions are all good, I will send a bug report when I have a chance! Thank you for the quick response!

Hi there,

I also sent an email for this, but just in case this is easier to work out on here. I recently bought an m2 MacBook Air and tried connecting it to my Sony a7riii but it will not recognize it in Helicon Remote. If I open Sony's Imaging Edge Remote Software, it is able to recognize the ...