File access violation

[Frez]

When I switch from the files tab to the parameters tab I get a file access violation and have to close HF. Now it will no longer start and it also won't uninstall. The uninstall window freezes before the process begins.

Thanks
Frez

[Stas Yatsenko]

Frez,

I would suggest you to delete Helicon Focus folder completely. Than please download and install the latest release of Helicon Focus:
http://www.heliconsoft.com/focus_downloads.html

[Frez]

Last night I did that and also removed any references to HF in the registry with regedit. I installed the latest version from the web site. The problem still exists.
See my email sent to [email protected]

Thanks
Frez

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
Processor x86 Family 6 Model 23 Stepping 10 GenuineIntel ~2261 Mhz

9/24/2012 9:00 PM Application Hang Hanging application HeliconFocus.tmp, version 51.52.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


9/24/2012 9:00 PM Application Hang Hanging application _iu14D2N.tmp, version 51.52.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


[Frez]

Update: I managed to get HF started again. When switching between the files and parameters tab I get this message.

Internal error! Access violation at address 00406053 in module 'HeliconFocus.exe'. Read of address 000004FC

I then close HF. On restart it works again, but the same problem occurs. This problem usually happens when the above procedure is performed a second time.
HF has been reinstalled three times in the last two days.
I feel that it is only a matter of time before HF refuses to start again.

Thanks
Frez

[Stas Yatsenko]

Please test this beta version: http://www.heliconsoft.com/downloads/HeliconFocus6.exe

[Frez]

Hi Stas

This beta version seems stable so far. I've done 6 renderings with only one issue.
I have to save tif images twice. Nothing is saved on the first attempt. I haven't tried
saving in other formats yet. This sounds a minor fix on your end. I'll continue using
it for a few days and report back to you.

Thanks for your support and help
Frez

[Stas Yatsenko]

Thank you! We will try to fix it asap.