Access Violatin error on start

[Brian Collins]

Having just installed to test before purchase, Helicon Remote will not start. The event log shows an Access Violation error (bug!) c0000005 :

Code: Select all

+ System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2013-06-14T09:18:58.000000000Z 
 
   EventRecordID 2100 
 
   Channel Application 
 
   Computer Brian-Surface 
 
   Security 
 

- EventData 

   HeliconRemote.exe 
   0.0.0.0 
   51598faf 
   ig7icd32.dll 
   9.17.10.2867 
   50635085 
   c0000005 
   0003b60e 
   12a0 
   01ce68e0337df24e 
   C:\Program Files (x86)\Helicon Software\Helicon Remote\HeliconRemote.exe 
   C:\windows\SYSTEM32\ig7icd32.dll 
   715a2dcb-d4d3-11e2-be76-6045bdeecd0b 

This is 100% reproducible

Brian

[Stas Yatsenko]

Interesting.
Could you try the latest version we're currently working on?

http://downloads.heliconfilter.com/Heli ... te_266.exe

[Brian Collins]

Sorry about the delay.

Nope - #266 is no better:

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          20/06/2013 12:31:16
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Brian-Surface
Description:
Faulting application name: HeliconRemote.exe, version: 2.6.6.0, time stamp: 0x51c2b278
Faulting module name: ig7icd32.dll, version: 9.17.10.2867, time stamp: 0x50635085
Exception code: 0xc0000005
Fault offset: 0x0003b60e
Faulting process ID: 0x1078
Faulting application start time: 0x01ce6da9ab4eb78b
Faulting application path: C:\Program Files (x86)\Helicon Software\Helicon Remote\HeliconRemote.exe
Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll
Report ID: eab495fb-d99c-11e2-be7e-6045bdeecd0b
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-06-20T11:31:16.000000000Z" />
    <EventRecordID>4484</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Brian-Surface</Computer>
    <Security />
  </System>
  <EventData>
    <Data>HeliconRemote.exe</Data>
    <Data>2.6.6.0</Data>
    <Data>51c2b278</Data>
    <Data>ig7icd32.dll</Data>
    <Data>9.17.10.2867</Data>
    <Data>50635085</Data>
    <Data>c0000005</Data>
    <Data>0003b60e</Data>
    <Data>1078</Data>
    <Data>01ce6da9ab4eb78b</Data>
    <Data>C:\Program Files (x86)\Helicon Software\Helicon Remote\HeliconRemote.exe</Data>
    <Data>C:\windows\SYSTEM32\ig7icd32.dll</Data>
    <Data>eab495fb-d99c-11e2-be7e-6045bdeecd0b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Brian

[Brian Collins]

Would a crash DMP file help? I could run it under WinDbg

[Brian Collins]

Debuggable dump file in http://brianavid.co.uk/xfer/HR266.zip

[Stas Yatsenko]

Thanks Brian. The faulty module is ig7icd32.dll, which is a part of Intel's video driver software. Try updating / reinstalling the driver.

[Brian Collins]

Thanks Stas,

Unfortunately Windows Update suggests I am already on the latest driver. But I am traveling this week so I shall investigate more deeply on the Intel support site when I return.

Brian

[Brian Collins]

Actually, I just went on a hunt and found a later driver - and that appears to work fine. Thanks for the analysis - I should have worked it out for myself.

But this is for my new Surface Pro, which I think is an ideal machine for Helicon. So others may have a similar problem with the shipped driver, and this thread may help them.

[Stas Yatsenko]

Thanks for the confirmation!