Evaluating Helicon Remote with EOS R and EOS R5

[JayAy]

Hi,

I'm evaluating Helicon Remote and happy with how it is working for Focus Bracketing when directly controlling the EOS R5.

When I connect the EOS R, no matter how many shots I set for Focus Bracketing, It will only fire the shutter once and then will not take another image - I have to press the Stop Shotting option to regain control of Helicon Remote.

Any ideas what I'm doing wrong here?

EOS R firmware 1.8.0 (latest version)
EOS R5 firmware 1.8.1 (latest version)
OS Windows 11 version 22H2 Build 22621.1485
Helicon Remote 4.3.1 W
Connecting via USB
All Helicon Remote preferences default

Thanks,
Jay.

[Catherine]

Hi Jay,

Please reproduce the problem and then send a bug report from Helicon Remote (menu - Help - Report a bug).

[JayAy]

Thanks for the response. I've just had a chance to test again and have submitted a bug report as requested.

[JayAy]

I had a very quick response from Helicon on this suggesting that the problem was not with Helicon Remote and to check that no other software was getting control of the camera.

I checked that nothing else was running that could get hold of the camera communications, which it wasn’t. Just in case I rebooted and tried again with the same result.

Then I tried my EOS R5. All OK.

I swapped USB cables between the two cameras. EOS R5 OK. EOS R still the same.

Then I tried a completely different and much shorter USB cable with EOS R. Success.

It was an issue with longer cable on the EOS R taking things just out of spec under certain conditions.

Thanks for the very quick response to the bug report.

[Catherine]

Happy to hear you've figured it out! Thanks for letting us know what the problem was.
How long is the cable that gave you trouble?