OpenCL not working on MacOS 13.3.1

[madking426]

OpenCL not working on MacOS 13.3.1. It keeps having "Failed to initialize OpenCL" error.

[Catherine]

Download and install the latest version of Helicon Focus: https://www.heliconsoft.com/downloads/HeliconFocus.dmg

[madking426]

I was already on the latest version. Right after I installed, the first error is "HeliconFocus quit unexpectedly.", then whenever enable the OpenCL, I'll have the OpenCL error.

[Catherine]

Does the window title show the version number "8.2.4"? If not, you just need to get the latest version 8.2.4 and the problem will be gone.
If it is version 8.2.4, please send a bug report (menu - Help - Contact support) after getting the OpenCL error.

[madking426]

Yes, it's the version 8.2.4 already. OpenCL error report sent. Thank you!

[koenkooi]

Same exact thing here, report sent.

[Catherine]

Sorry about that, and thanks for your reports, it's fixed now. Please re-download the new version (same version number 8.2.4): https://www.heliconsoft.com/downloads/HeliconFocus.dmg

[koenkooi]

That one works, thanks!

[madking426]

Confirmed. The latest version that you sent works perfectly! Thank you so much for your great support! God bless your country!

[Catherine]

Thank you!

[shutterbug]

@Catherine:

Just as an FYI: I think the "unfixed" version of 8.2.4 is still online here:

https://www.heliconsoft.com/software-downloads/

I got an error with this one, the one you linked here in the Forum works just fine.

[Catherine]

It's the same link - the "macOS" link from the website is https://www.heliconsoft.com/downloads/HeliconFocus.dmg, same link I pasted above which you say does work. And we haven't touched anything since updating to the version that was confirmed to work.

So please delete your current version of Helicon Focus (to avoid confusion), clean your Downloads folder and download again.

[shutterbug]

Strange - when I downloaded, installed and opened it, I got the OpenCL error message.
Then I closed it, downloaded via the Forum link and re-did the same procedure and then it worked.

So I assumed it was due to it being a different download. I guess that's my bad, sorry for the confusion, I have no idea why it acted up!

[kentam]

Once launch the app, it prompt to select the gpu driver

I select the M1 and restart,

and it crash and result a lauch wihtout GPU driver again.

Loop.

[shutterbug]

Yeah the error re-emerged for me as well:

"Failed to initialize OpenCL on previous launch. Please update GPU drivers."

Re-installing does not resolve the issue.