Wemacro rail not detected in Helicon Remote

[Snoopycohen]

I just started using Helicon Focus and Remote so I might be missing something here, but here's what I tried and what happened:

1. Connected camera (Canon 5D Mark iii) to the computer. Helicon Remote detected the camera and I can change focus, take photos etc.
2. Connected wemacro to the computer. Nothing changes in Helicon Remote, when I click on the forward/backwards steps it still controls the lens focus and doesn't move the rail.
I also tried to check the dropdown where my camera is showing, to see if the rail shows up there and I need to choose it, but I only see my camera there.

When I open the dedicated wemacro software I can connect to the rail and control it via my computer.

Am I missing something that needs to be done to connect wemacro to Helicon Remote, or should it connect automatically, and there's actually a problem here?

[Catherine]

You're not missing anything, it should just work. Please send a bug report while Wemacro and camera are plugged in: menu - Help - Report a bug.

[Snoopycohen]

Thanks, I've sent it
Is there a way for me to track it? I didn't get a ticket number or an email about it.

Thanks,
Shay.

[Catherine]

Thank you Shay, we have replied to the specified e-mail.

[Snoopycohen]

Thanks! I've sent a new report as per the instructions in the email

[Snoopycohen]

Didn't receive an answer to my email.
is there no way to resolve this issue?

Thanks,
Shay.

[Catherine]

Apologies Shay, something went wrong on our end and our developer didn't reply to your last message, replying now.

[Snoopycohen]

Thanks! I appreciate the help from all of you

[Pete123]

Having same problem.

[Catherine]

Please send a bug report from Helicon Remote while Wemacro and a camera are connected (menu - Help - Report a bug).