App doesn't start on crosscall trekker X4

[Rascarcapak]

Hi everyone, I can't get the app to function, it just briefly opens a grey screen and then shut off...
Any help appreciated, and sorry if there is already a topic about it, I didn't find it...

[Catherine]

Hi, I sent you a personal message with a link to the new version of the app. Please uninstall your current Helicon Remote, then download and install the APK from the message. Check your private messages via this link: ucp.php?i=pm&folder=inbox
Let me know if there's any change in the bahavior of the new version.

[Rascarcapak]

Hello! And thank you, but unfortunately no, there is a grey screen, where the helicon logo should be, but is not, and then it crashes

[Catherine]

There is no logo, but it doesn't matter, clearly the app shouldn't crash. Could you record the crash on video?

[Rascarcapak]

Here you go! https://www.dropbox.com/scl/fi/rmji1abq ... 9ks2b&dl=0

[Catherine]

Is your phone rooted?

[Rascarcapak]

It somehow occurred faster when I took the video, it usually displays a grey screen, then the notification bar is visible, the screen tilts and it crashes... And no, the phone is not rooted

[Catherine]

That is unfortunate, if it was rooted you'd be able to read the system log and see info about the crash. Do you have a Windows computer?

[Rascarcapak]

Yes I do, I wanted to root it but I couldn't find how for this particular phone

[Rascarcapak]

Hello! What could I do with that window computer of mine? Also, if you have any root solutions I could try..
Thanks!

[Catherine]

Hello, please check your e-mail, we sent a reply yesterday to the message you left via the support desk (to the email address that you specified).

[Rascarcapak]

Nope. No Mail

[Catherine]

And now?

[Rascarcapak]

Yes thanks!