Helicon Focus Issue Version 8.3.4 on Windows

[ChesoLari]

Good morning,
Yesterday I updated my version of Helicon from 8.3.3 to 8.3.4, and after that, the following message appeared at startup:
"Failed to initialize OpenCL on previous launch. Please update GPU drivers."
So I tried updating the drivers for my GeForce 1080, but the problem persists.

Does anyone have a solution, or should I roll back to the previous version?

[Catherine]

Hello,

Most likely, it's because of the graphics driver being too old. Installing the latest Nvidia driver should fix it.
Otherwise, let me know what error message you get after re-enabling OpenCL in Preferences - Performance, and restarting Helicon Focus.

[ChesoLari]

Come già scritto ho installato il nuovissimo driver NVIDIA Studio Driver 576.02 | Windows 11. Faccio presente che attuo un'installazione da zero. A quel punto, dopo aver avviato Helicon esce il messaggio: Failed to initialize OpenCL on previous launch. Please update GPU drivers

[Catherine]

We need to know what the actual error is - the one that doesn't say "... previous launch". Re-enable OpenCL, restart Helicon Focus, send a bug report if you get an error: menu - Help - Contact support.

[ChesoLari]

L'errore è:
Failed to initialize OpenCL acceleration. Please update GPU drivers and turn OpenCL back on. If the error remains, your GPU may not be supported

[ChesoLari]

chiedo scusa ho inviato l'errore tramite Help Desk

[Catherine]

It's fixed now in the latest version of Helicon Focus.