access to heliconsoft.com

[AndyFlow]

Hi, I am a registered user of Helicon Focus and wanting to buy Helicon Remote - but cannot access your website.
Have tried many times over the past week, from different pc's, from Firefox and MS Edge, but always get a "website is not responding" message. Can you help. please?

[Catherine]

Hi,

Most likely something is blocking our site on your end, but we'll check the server logs. Meanwhile, here are the purchase links:
Mobile app
Multi-platform (Windows/Mac + the mobile app)

Do you have a different Internet provider to try, e. g. at work vs. at home, or cellular Internet vs. your regular channel? You can make a purchase via the link, and you will receive the activation code, but online activation won't work if our web server is blocked. Let me know if that is the case.

[AndyFlow]

Thank you for your quick reply. I was able to purchase the software, but not able to connect to /software-downloads. Might be a security issue this end, and I will wait until next week when I can contact our IT specialist over here (NZ).

[Catherine]

Here are the alternative links, but this site might possibly be blocked for you too, let me know.
Windows
Mac

I'm 99% sure using a different Internet provider will solve the problem. Or using VPN, or Tor Browser (simple and free).

[AndyFlow]

Thank you. Tor downloaded your software, but registration flicked me back to firefox and your server was "taking too long to respond" again. Actually, I was able to access your server up until a week ago, but two days later - no more!

[Catherine]

Please try again now, turns out your request was flagged as suspicious by our server. We have un-blocked you and disabled the protection rules, so it should all work now.
We're very sorry about the inconvenience. It looks like a bug in the third-party script that our server is using to protect from attacks (that we have now disabled).

[AndyFlow]

No problem, many thanks for helping. Have succeeded in registering now. Great customer service.