canon 7d - camera not detected?

[alibaba22]

hi, i just upgraded to the 5.1.29 because i wanted to test the Helicon remote funcions.
i have a 7D connected, but the Helicon Remote sotware does not recognise that thre is a connected cam.
any solution?
thanks

[Stas Yatsenko]

Please send us ([email protected]) Helicon Remote logs (see menu\Preferences\Tools)