Batch processing issue

[bigblue]

Hi all, I just got into Macro and Helicon and need some advice regarding batch processing. I shoot RAW files with my Sony A7 IV resulting in AWR-files on the computer. I have a Macbook Pro M4 Pro and the images are stored on a Sandisk Extreme 4 GB SSD. I have Helicon Focus Pro 8.3.5.
I choose File -> Batch process.
Choose my ARW images, drag them into the box and see that they are "registered". I then choose method, output format (dng) and where to store the result. When pressing Render - I get a red exclamation mark in the bottom left corner and a dialogue box saying: Failed to ceate dng file from raw using Adobe Converter.
What can I do to over come this issue?
Is it a setting within Helicon I need to change or do I need to convert the files into dng and then batch process them?

[Catherine]

Hi,

Please reproduce the error and then send a bug report: menu - Help - Contact support. We'll see what's wrong and will reply to your e-mail address.
Assuming you have the Adobe DNG converter installed, it should just work and this is not normal. And if you don't have it installed - just install from the Adobe's website (it's free), restart Helicon Focus and it should work.

[bigblue]

Thank you Catherine
You pointed me in the right direction and it has how been solved.
I had the DNG converter installed, but apparently it was an old version.
Because after getting the lates one, it runs perfectly.

Cheers
Martin

[Catherine]

Hi Martin,
That's great, happy to hear that! And thanks for letting me know this was it.