Search found 147 matches

by Catherine
13.11.2019 23:17
Forum: Helicon Focus: Macro
Topic: Blurred lines around edges of composite - Method C
Replies: 1
Views: 34

Re: Blurred lines around edges of composite - Method C

Please try methods A and B. Or please send us the stack, we'll check if something can be done to improve the result. You can upload it to any file storage service and send us the link, or upload it to http://office.heliconsoft.com/cloud/index.php/s/xC8gsi8a2L8Zawn. If you do, please let us know at s...
by Catherine
13.11.2019 15:33
Forum: Helicon Focus: Support
Topic: HF compatibility with upcoming release of macOS Catalina
Replies: 5
Views: 539

Re: HF compatibility with upcoming release of macOS Catalina

Capture One plugin is now compatible with Mac OS 10.15. Please download the latest version from https://www.heliconsoft.com/capture-one-plugin/
by Catherine
13.11.2019 15:31
Forum: Helicon Remote
Topic: Nikon D5600
Replies: 1
Views: 23

Re: Nikon D5600

Do you have the latest firmware installed (released in May 2019)?
by Catherine
13.11.2019 15:20
Forum: Helicon FB Tube
Topic: Sony a7R3 Support?
Replies: 5
Views: 125

Re: Sony a7R3 Support?

No, unfortunately, MC-11 doesn't work
by Catherine
12.11.2019 13:35
Forum: Helicon Remote
Topic: Disappointment with company service
Replies: 1
Views: 41

Re: Disappointment with company service

First of all, we're sorry about your disappointment with our product and service. However, it's not because of us not having possiblity to test it on D850, but because it was not technically possible to support this camera. The firmware made activating Wi-Fi way too complicated for apps other than t...
by Catherine
11.11.2019 22:53
Forum: Helicon Remote
Topic: slow shooting interval
Replies: 1
Views: 36

Re: slow shooting interval

3 seconds is very fast, it's as fast as you can possibly get. The only way to get faster shooting is burst shooting, but you can't do focus bracketing or exposure bracketing in that mode.
by Catherine
11.11.2019 22:51
Forum: Helicon Remote
Topic: Canon T7I and Samsung s7
Replies: 1
Views: 27

Re: Canon T7I and Samsung s7

This behavior and problem are not typical, not something we heard of before or encountered ourselves.

Could you by any chance try it on a different camera body to see if the problem persists?
Or could you try a different device?
by Catherine
08.11.2019 12:46
Forum: Helicon Focus: Support
Topic: Cannot get trial licence: error communicating with activation server
Replies: 1
Views: 89

Re: Cannot get trial licence: error communicating with activation server

1. Firewall on your computer may block the request from our program to our server. Please try deactivating your firewall, add Helicon Focus to white list. 2. Can be something about proxy settings - please try disabling them. Are you running the v.7.5.8? Please contact us at support@heliconsoft.com i...
by Catherine
05.11.2019 22:26
Forum: Helicon Focus: Support
Topic: New licensee feels cheated
Replies: 2
Views: 86

Re: New licensee feels cheated

Dear Dominique, we've refunded your order upon your request. We are sorry to know about your disappointment. We'll see what can be done in order to make it more clear. Normally when choosing the license type potential customers go to the Choosing the license page where we say that retouching is not ...
by Catherine
05.11.2019 22:18
Forum: Helicon Focus: Support
Topic: HF do not start under MacOS 10.15.1
Replies: 2
Views: 38

Re: HF do not start under MacOS 10.15.1

In order to run Helicon Focus on 10.15, please 1. In the Finder, locate the app you want to open. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.) 2. Press the Control key, then click the app icon. 3. Choose Open from the shortcut menu. 4. Click Open. This i...
by Catherine
01.11.2019 15:51
Forum: Helicon Focus: Macro
Topic: Какой метод выбрать?
Replies: 5
Views: 317

Re: Какой метод выбрать?

К сожалению, сложно дать универсальный совет - разные объекты, условия съемки. Что касается этих картинок, нужно смотреть стек, чтобы сказать, насколько можно улучшить результат. Если у вас есть желание и возможность, пришлите, пожалуйста, мы посмотрим.
by Catherine
01.11.2019 15:24
Forum: Helicon Focus: Macro
Topic: Tube use.
Replies: 1
Views: 38

Re: Tube use.

Yes, sure. The tube is just a tool to produce a stack. It's up to you how to process it.
by Catherine
01.11.2019 15:23
Forum: Helicon Focus: Micro
Topic: Calibrated depth map?
Replies: 5
Views: 687

Re: Calibrated depth map?

We recommend to use the depth map as a primary source. Data in obj file is formed based on the depth map. Even if the first and the last frames of the stack are out of focus, the depth map is still normalized by the number of files in the stack.
by Catherine
01.11.2019 11:04
Forum: Helicon Focus: Support
Topic: Check for new versions not running?
Replies: 2
Views: 79

Re: Check for new versions not running?

Yes, please install the latest version directly from the website: https://www.heliconsoft.com/software-downloads/
There's no need to uninstall the previous one prior to the update. The license registration will stay.
by Catherine
27.10.2019 19:16
Forum: Helicon FB Tube
Topic: The Helicon Focus FB d'ont works
Replies: 2
Views: 248

Re: The Helicon Focus FB d'ont works

Please try setting the lens to AF, Full, camera focusing mode to AF-one shot. Does it make any change? Also please try setting the step size to 150, just for a test: please set the step size in the app to 150 (don’t press Save), direction to infinity, and send the configuration to the tube, then foc...