Search found 262 matches

by Catherine
28.03.2020 00:50
Forum: Helicon Remote
Topic: Canon EOS 90D
Replies: 10
Views: 2948

Re: Canon EOS 90D

You're welcome to download the fixed version from https://www.heliconsoft.com/software-downloads/
by Catherine
25.03.2020 22:20
Forum: Helicon Remote
Topic: Micro cable Nikon 5600 to Samsung galaxy A
Replies: 4
Views: 667

Re: Micro cable Nikon 5600 to Samsung galaxy A

That's a micro USB male plug, so if your tablet has the matching socket, you need a micro USB OTG adapter. And it's not optional as the OTG adapter has special wiring that switches your tablet from its default USB slave mode to USB host mode. If you omit the OTG adapter, the tablet won't be able to ...
by Catherine
23.03.2020 23:36
Forum: Helicon Remote
Topic: Micro cable Nikon 5600 to Samsung galaxy A
Replies: 4
Views: 667

Re: Micro cable Nikon 5600 to Samsung galaxy A

I'm sorry, but I'm not sure if I understand the question correctly. According to specs and reviews, the Galaxy A tablet has a USB Type C female socket. There's a micro USB male plug (I assume it's for the camera end) on the attached photo. So you need a USB type C OTG adapter, and your regular micro...
by Catherine
22.03.2020 22:44
Forum: Helicon Remote
Topic: Question about Wemacro shots, interval and step size
Replies: 1
Views: 548

Re: Question about Wemacro shots, interval and step size

Hi! So it's just a way to move the WeMacro rail, this setting does not impact the photo stack itself, is that correct? All the distances are expressed in "steps", and this is the actual physical size of 1 step. So yes, this is the size of the smallest focus movement, but it's also the size of all ot...
by Catherine
16.03.2020 19:50
Forum: Helicon Focus: Support
Topic: Focus Issue
Replies: 1
Views: 1752

Re: Focus Issue

Do you have any other lens available for a test? Can be about some specifics of this particular lens.
by Catherine
16.03.2020 19:46
Forum: Helicon Focus: Support
Topic: OpenCL
Replies: 3
Views: 862

Re: OpenCL

Please make sure to restart Helicon Focus after turning OpenCL acceleration on/off in HF preferences for the changes to be applied.

Please run GPU-Z when running benchmark to check the PCI-Express bus mode. It should be Pcie 3.0 x16.
by Catherine
16.03.2020 16:54
Forum: Helicon Remote
Topic: Z6 support on iphone or Android?
Replies: 2
Views: 3187

Re: Z6 support on iphone or Android?

Not yet supported, but we plan add it in the version to come. Now we are beta testing desktop version supporting this camera body. Once we are done, we will start working on the mobile version as well.
by Catherine
13.03.2020 15:49
Forum: Helicon Focus: Macro
Topic: Bug in dng handling?
Replies: 1
Views: 4570

Re: Bug in dng handling?

Please note that .dng format you select in the Autosave settings section of the Batch process dialogue, is the format of the output to be saved, not the format of source files.
by Catherine
13.03.2020 15:44
Forum: Helicon Focus: Support
Topic: File naming on export
Replies: 2
Views: 2985

Re: File naming on export

There is such an option: main menu->Edit->Preferences->General tab, Output section: Save file name template: Source directory name.
photo_2020-03-13_15-40-25.jpg
photo_2020-03-13_15-40-25.jpg (21.53 KiB) Viewed 2096 times
by Catherine
04.03.2020 00:38
Forum: Helicon Remote
Topic: Problems with Canon 90D
Replies: 11
Views: 3023

Re: Problems with Canon 90D

A late reply, but I believe we've already responded to your bug report on the same matter in a more timely fashion. Thanks for letting us know about the problem. I hope we'll be able to provide you the new beta version by next week, and hopefully it will solve the problem. We'll see.
by Catherine
04.03.2020 00:29
Forum: Helicon Remote
Topic: Nikon Z Series Beta
Replies: 4
Views: 2177

Re: Nikon Z Series Beta

Hi Russel, sorry for the delayed reply. Yes, the version number hasn't changed so far, you should instead look at the date in the "About" window. It wasn't the same version. As for private messages - fixed that, thanks for pointing it out. Didn't realize there was such a restriction as I just recent...
by Catherine
03.03.2020 14:57
Forum: Helicon Focus: Support
Topic: "The File Appears Damaged"
Replies: 5
Views: 2600

Re: "The File Appears Damaged"

Yes, now we've managed to reproduce the problem. We'll be investigating this further.
Thank you for your input, we'll be working to offer a solution for this.
by Catherine
03.03.2020 14:34
Forum: Helicon Focus: Micro
Topic: hardware acceleration
Replies: 1
Views: 4705

Re: hardware acceleration

We have a customer report on performance results on AMD Radeon Pro 5500M, Mac OS, which is of the same series and similar architecture as Radeon RX 55000XT, so it should work fine. Please let us know if you encounter any problems.
by Catherine
03.03.2020 14:24
Forum: Helicon Focus: Support
Topic: Two more axis stacking.
Replies: 1
Views: 2141

Re: Two more axis stacking.

Helicon Focus has panorama stitching feature by x and y axes, but it works only for cases without non-linear distortions, for instance, for images made with a motorized microscope. For tasks with non-linear distortions, like a 360-degree panorama, for instance, focus stacking should be done first, a...
by Catherine
03.03.2020 14:01
Forum: Helicon Focus: Support
Topic: Retouching troubles
Replies: 3
Views: 2046

Re: Retouching troubles

Please try experimenting with brush hardness and color tolerance when using retouching brush in Helicon Focus