Search found 115 matches

by Catherine
15.10.2019 13:43
Forum: Helicon Focus: Macro
Topic: Blurred spots on stacked image results
Replies: 1
Views: 17

Re: Blurred spots on stacked image results

Sorry for the late reply. Please update to the latest version - 7.5.8 - from https://www.heliconsoft.com/software-downloads/. This should solve the issue.
by Catherine
15.10.2019 13:09
Forum: Helicon Focus: Macro
Topic: Какой метод выбрать?
Replies: 1
Views: 37

Re: Какой метод выбрать?

К сожалению, перейти по ссылке не получается. Загрузите, пожалуйста, стек на http://office.heliconsoft.com/cloud/index.php/s/xC8gsi8a2L8Zawn и сообщите, пожалуйста, об этом на support@heliconsoft.com. Также рекомендуем обновиться до наиболее свежей версии - на сегодняшний день это v.7.5.8 - https://...
by Catherine
09.10.2019 12:41
Forum: Helicon Remote
Topic: Canon EOS 90D
Replies: 1
Views: 67

Re: Canon EOS 90D

Yes, we will add support of this camera body in the upcoming update that should be released within the next few days.
by Catherine
09.10.2019 12:37
Forum: Helicon Remote
Topic: Tokina lens compatibility
Replies: 1
Views: 27

Re: Tokina lens compatibility

Helicon Remote will work with this camera body, it can control it, but it will not be able to move lens focus, since the lens has no built-in motor.
by Catherine
09.10.2019 12:26
Forum: Helicon Focus: Support
Topic: Depth map reversed?
Replies: 1
Views: 111

Re: Depth map reversed?

Please check the Invert surface option in 3D Viewer to make the 3d model look correct. It depends on the shooting direction and sorting order.
by Catherine
08.10.2019 10:00
Forum: Helicon Remote
Topic: Canon 5D iv with remote - Sigma 105 DG macro NOOP
Replies: 1
Views: 105

Re: Canon 5D iv with remote - Sigma 105 DG macro NOOP

That can be about servo / continuous AF. Must be single shot AF.
by Catherine
06.10.2019 18:30
Forum: Helicon Remote
Topic: Helicon remote forgets starting and end focus points
Replies: 1
Views: 94

Re: Helicon remote forgets starting and end focus points

Please disable image review / quick reviewin camera body settings.
Also please try a different lens to see if the problem persists.
by Catherine
06.10.2019 18:25
Forum: Helicon Focus: Support
Topic: Helicon Focus and Sony pics
Replies: 1
Views: 223

Re: Helicon Focus and Sony pics

Yes, you can open images taken by this cameras in Helicon Focus, both raw and JPEG.
This is assuming you mean this camera: https://en.wikipedia.org/wiki/Sony_Alpha_100
by Catherine
03.10.2019 23:09
Forum: Helicon Remote
Topic: difficulties when reassembling Remote
Replies: 1
Views: 134

Re: difficulties when reassembling Remote

Once the app has been downloaded successfully, did you try running it? Do you get any error message?
by Catherine
02.10.2019 13:45
Forum: Helicon Focus: Support
Topic: I want to share an interesting information for you
Replies: 1
Views: 148

Re: I want to share an interesting information for you

Please download and install the latest version - 7.5.8 - from https://www.heliconsoft.com/software-downloads/

Then please run Helicon Focus, go to Edit > Preferences, press Ctrl+Shift+Alt+W, restart Helicon Focus and try processing the stack again.

Please let us know how it goes.
by Catherine
30.09.2019 21:53
Forum: Helicon FB Tube
Topic: Lost cable
Replies: 1
Views: 321

Re: Lost cable

Please contact us at support@heliconsoft.com about the replacement.
by Catherine
30.09.2019 21:52
Forum: Helicon Focus: Support
Topic: raw in dng out - C1?
Replies: 1
Views: 117

Re: raw in dng out - C1?

You can export from CO to Helicon Focus in one of the export formats supported by CO (please check the format list in the export settings). Helicon Focus allows to save to tiff, jpeg or dng (for Pro users). The resulting image can be imported back to CO in one of these formats.
by Catherine
27.09.2019 21:56
Forum: Helicon Focus: Support
Topic: HF compatibility with upcoming release of macOS Catalina
Replies: 3
Views: 426

Re: HF compatibility with upcoming release of macOS Catalina

Yes, the current version is compatible with Catalina, as tested on Beta 8 and 9
by Catherine
19.09.2019 13:21
Forum: Helicon Focus: Support
Topic: HF compatibility with upcoming release of macOS Catalina
Replies: 3
Views: 426

Re: HF compatibility with upcoming release of macOS Catalina

Yes, we will support this Mac OS version. If there are any compatibility issued with the current Helicon Focus version, we'll release update
by Catherine
16.09.2019 13:45
Forum: Helicon Focus: Support
Topic: Lightroom plug-in not working
Replies: 6
Views: 488

Re: Lightroom plug-in not working

Which settings exactly do you mean?