Search found 207 matches

by Catherine
18.01.2020 17:15
Forum: Helicon Focus: Micro
Topic: Calibrated depth map?
Replies: 9
Views: 1273

Re: Calibrated depth map?

What should be the value of A and B? micron, mm or degree? These values are not proportionate to any physical quantity. They are only proportional to the source image number in the sequence. You seem to be looking for a way to measure depth from photos using Helicon Focus, but it's not possible (it...
by Catherine
18.01.2020 17:10
Forum: Helicon Remote
Topic: Bugs with Nikon D810 and Galaxy S9 Plus
Replies: 1
Views: 5

Re: Bugs with Nikon D810 and Galaxy S9 Plus

These are very particular symptoms so I'm pretty confident I understand what the problem is: USB communication errors. Either there's a loose contact somewhere in the USB connectors (don't touch the cables / connectors while you're working with Remote and the camera is turned on), or it's a faulty c...
by Catherine
18.01.2020 17:06
Forum: Helicon Remote
Topic: Canon EOS 90D
Replies: 7
Views: 438

Re: Canon EOS 90D

Thanks. We will fix the wrong extension very soon.
by Catherine
17.01.2020 00:26
Forum: Helicon Focus: Support
Topic: ALPHA CHANNEL FROM FOCUS STACK PROCESS
Replies: 1
Views: 36

Re: ALPHA CHANNEL FROM FOCUS STACK PROCESS

You can save the depth map (Saving tab -> Save depth map), add it as a mask and select the area in PS. Another option is to export layers to .png (Saving tab -> Export layers)
by Catherine
16.01.2020 17:22
Forum: Helicon Focus: Support
Topic: Failed to open images
Replies: 7
Views: 3343

Re: Failed to open images

Here's what you should do: 1. Install Adobe DNG converter 12.1 because 12.0 seems to have some issues with macOS 10.15.2. I can see you did that already, writing this for the sake of completeness. 2. Go to the macOS system preferences -> Security and Privacy -> select the Privacy Tab. Here, on the l...
by Catherine
16.01.2020 16:02
Forum: Helicon Remote
Topic: Canon EOS R
Replies: 26
Views: 8066

Re: Canon EOS R

Thanks for your interest and support. Yes, we realize we started working on this late, but it's not just about the EOS R/RP models, it's about other mirrorless Canon cameras of the future, too. The Mac version will be available alongside the Windows version when our work is done and the official rel...
by Catherine
15.01.2020 23:11
Forum: Helicon Focus: Micro
Topic: Sharpness parameter?
Replies: 1
Views: 88

Re: Sharpness parameter?

There is no absolute threshold at all, only the relative sharpness of two images is compared, there is no threshold expressed in absolute values.
On top of that, there is no direct control of this relative threshold either. Instead, there are Radius and Smoothing parameters.
by Catherine
15.01.2020 23:07
Forum: Helicon Focus: Support
Topic: Capture One Export Slow
Replies: 1
Views: 32

Re: Capture One Export Slow

I'm sorry, but at least at this time we cannot offer any advice on this. We didn't develop this plugin, the Capture One folks did. And this may be related to some inner intricacies of Capture One. If I had to guess, this is more likely to do with different export options and different ways the files...
by Catherine
15.01.2020 23:04
Forum: Helicon Focus: Support
Topic: Stack with squiggly line in it, only with DNG
Replies: 1
Views: 28

Re: Stack with squiggly line in it, only with DNG

This doesn't sound familiar so I can't recommend anything immediately. Can you please share the screenshot if the said lines, and would it be possible for you to upload the whole stack to us so that we could study it? Or better yet - a subset of the stack that's enough for reproducing the problem.
by Catherine
15.01.2020 22:52
Forum: Helicon Focus: Micro
Topic: thanks!
Replies: 1
Views: 15

Re: thanks!

Thank you for posting! It's very nice to see you like our software and are achieving good results with it, and I'm very glad you've discovered us.
Let me know if you have any questions about our software.
by Catherine
15.01.2020 22:43
Forum: Shooting
Topic: connection to nikon d300
Replies: 1
Views: 41

Re: connection to nikon d300

"Limited functionality" means that your app is not licensed and thus a restriction on the picture quality and resolution applies. Since this is the only restriction there is, this is not why your camera is not detected. If it's D300 and not D300S, make sure it's set to PTP/MTP mode as described here...
by Catherine
15.01.2020 22:37
Forum: Shooting
Topic: what causes halo????
Replies: 1
Views: 20

Re: what causes halo????

There is no simple answer to this question, nor a simple remedy. Focus breathing may contribute to this effect, but the most prominent reason is overlapping details in background and foreground. That is, when the subject has a near part and a far part, and both parts are in focus on the same stack, ...
by Catherine
15.01.2020 22:22
Forum: Shooting
Topic: not detected
Replies: 1
Views: 50

Re: not detected

We don't support this camera, sorry. Please see the complete list of supported cameras here: https://www.heliconsoft.com/supported-cameras/
by Catherine
15.01.2020 22:15
Forum: Helicon Remote
Topic: Canon EOS 90D
Replies: 7
Views: 438

Re: Canon EOS 90D

That's an oversight on our part, sorry. But can you please describe exactly what doesn't work when raw is selected and image saving mode is other than "Leave in the camera"? Is it just that the image is saved with wrong file extension (that will be fixed in the next update), or are there more seriou...
by Catherine
15.01.2020 22:14
Forum: Helicon Remote
Topic: Helican Remote with Wireless
Replies: 1
Views: 20

Re: Helican Remote with Wireless

Please send a bug report (menu - Feedback - Report a bug) after this error occurs, we'll take a look.