Search found 383 matches

by Catherine
17.09.2020 19:43
Forum: Helicon Focus: Support
Topic: Error message: "Project cannot be saved if other output was used for retouching"
Replies: 2
Views: 116

Re: Error message: "Project cannot be saved if other output was used for retouching"

Cortado wrote:
14.09.2020 12:18
What can I do?
Hi Michael and Olaf,
Unfortunately, nothing, other than not using another output as a source for retouching if you also need to save the project.

We're working on implementing this use case for a future version of Helicon Focus, though. As for when - it's not clear yet.
by Catherine
17.09.2020 09:14
Forum: Helicon Focus: Support
Topic: Reimporting problem with project files
Replies: 1
Views: 39

Re: Reimporting problem with project files

Could you please specify if you are opening source stack in HF directly or importing from LR? Looks like you may be importing the stack, in this case LR creates temporary source files in Temp folder, and they are deleted after export is completed, i.e. after closing HF. So in this case HF will not b...
by Catherine
17.09.2020 08:34
Forum: Helicon Remote
Topic: Support for Canon Mirrorless Cameras
Replies: 1
Views: 105

Re: Support for Canon Mirrorless Cameras

Now we have a beta version with support of Canon EOS R, Rp, M6 Mk II, M50; Nikon Z6, Z7, Z50; Sony A7 III, A7 RIII: https://www.heliconsoft.com/software-downloads/#beta. More cameras to be added.
by Catherine
10.09.2020 23:02
Forum: Helicon Remote
Topic: Helicon Remote for Z7 and iPad
Replies: 2
Views: 355

Re: Helicon Remote for Z7 and iPad

The iOS beta version is in active development and we're making progress, but I still can't say how soon we'll have it in a good enough state for you to use it, I'm sorry. But it's a high priority job and one of our developers is working just on the iOS app, every day. USB connection is not possible ...
by Catherine
10.09.2020 13:59
Forum: Helicon Focus: Support
Topic: Helicon Focus Preformance Increase?
Replies: 1
Views: 102

Re: Helicon Focus Preformance Increase?

Parallel image loading is something you may want to try: HF top menu->Edit->Preferences->Performance tab: Parallel image loading - Enable. External GPU could also be an option, however, the max speed will still be about 200 MP/s due to limitations of the cable connection. Unfortunately, there not mu...
by Catherine
10.09.2020 12:51
Forum: Helicon Remote
Topic: demo version of helicon remote have auto focus
Replies: 1
Views: 62

Re: demo version of helicon remote have auto focus

The only difference between demo and registered version of Helicon Remote is about possibility to shoot full-res jpeg/raw, the rest of functionality is just the same: https://www.heliconsoft.com/helicon-rem ... e-license/
by Catherine
04.09.2020 22:14
Forum: Helicon Focus: Support
Topic: Nearest and Farthest Points Not Working
Replies: 1
Views: 74

Re: Nearest and Farthest Points Not Working

Please make sure that Quick review (also may be called Image review) is disabled in the camera body settings.
by Catherine
04.09.2020 14:39
Forum: Helicon Focus: Support
Topic: Doubled image issue when stacking
Replies: 2
Views: 120

Re: Doubled image issue when stacking

Could you please let us know if the problem persists in the same workflow, but with jpegs?
by Catherine
02.09.2020 14:00
Forum: Helicon Remote
Topic: Canon 5D SR and Sigma 180 Macro does not step correctly
Replies: 4
Views: 159

Re: Canon 5D SR and Sigma 180 Macro does not step correctly

It probably will not help in this case, but for peace of mind, have you tried increasing the pause between focusing steps? Also, on the same preferences page in Helicon Remote, make sure "Big" step size is selected and not "Small".
by Catherine
31.08.2020 14:15
Forum: Helicon Remote
Topic: Canon 5D SR and Sigma 180 Macro does not step correctly
Replies: 4
Views: 159

Re: Canon 5D SR and Sigma 180 Macro does not step correctly

Hi Boris, The Sigma lenses are notorious for some of the models not working with remote control, but usually it just doesn't work at all, while in your case it sort of works sometimes. This is certainly not a software issue, so if there is something that could help, it's the camera body settings and...
by Catherine
31.08.2020 13:30
Forum: Helicon Focus: Support
Topic: Helicon Focus 7.6.4 STILL crashing
Replies: 8
Views: 431

Re: Helicon Focus 7.6.4 STILL crashing

Sorry for replying late. And thank you BobStone for your troubleshooting efforts, appreciate it. You have encountered two separate and unrelated issues. CL_OUT_OF_RESOURCES means with 99.9% certainty that there is not enough graphics memory available (which is the memory located on the graphics card...
by Catherine
26.08.2020 13:38
Forum: Helicon Remote
Topic: Canon 77D and iPhone 8 Plus
Replies: 1
Views: 211

Re: Canon 77D and iPhone 8 Plus

Do you have Canon Camera Connect installed? That is likely what's causing the problem by "stealing" the camera (connecting to it before Helicon Remote can), so I recommend uninstalling it at least temporarily until you figure out this problem. And if you have some other remote control app installed,...
by Catherine
25.08.2020 14:21
Forum: Helicon Remote
Topic: Ipad ios focus stack and time lapse menu issues
Replies: 2
Views: 166

Re: Ipad ios focus stack and time lapse menu issues

If you need to set a longer interval for flash recharge, please set it in Preferences as described at https://www.heliconsoft.com/HeliconRemoteHelp/english/HeliconRemote.html#HR_SHOOTING_PREFS So you don't really need time lapse for this. Still, thank you for reporting an issue and providing a scree...
by Catherine
25.08.2020 13:44
Forum: Helicon Remote
Topic: Helicon Remote and Canon M6 II
Replies: 3
Views: 336

Re: Helicon Remote and Canon M6 II

No, not correct, should be working fine. Please press the Select a camera button and make sure Wemacro is checked.
If it's not there or if this doesn't help, please send us a bug report with Wemacro being on and connected, we'll check it: menu - Help - Report a bug.
by Catherine
25.08.2020 13:36
Forum: Helicon Remote
Topic: Will Helicon Remote ever support Sony A7 cameras?
Replies: 27
Views: 20658

Re: Will Helicon Remote ever support Sony A7 cameras?

You are welcome to download the beta version with support of A7III and A7RIII from our website: https://www.heliconsoft.com/software-downloads/#beta
Version with A7RIV support is undergoing primary testing.