I know, and we have replied to your report yesterday (to the e-mail address you specified).

Please send a bug report from the Windows version in this state: menu - Help - Report a bug. Do it about 20-30 seconds after connecting the camera, and do not press anything in Helicon Remote or on the Camera. Just wait, and send the report if live view doesn't come on.

Thanks for the clarification. I thought this was it, wanted to make sure before we start implementing this. We'll see what we can do.

Hello,

Please describe exactly what it is you want to do that isn't covered by menu - Edit - Render substacks.

Hi, we replied to your bug report with a link to the new version where that problem is fixed (to the e-mail address that you provided).
Here it is again

Sorry, I downloaded the stack but didn't try it until now. How do I reproduce this? I found the spot on your screenshot, but which rendering method, rendering parameters, brush parameters, brush type, source image if it's the "Copy parts from source image" brush (I assume it is)? I couldn't ...

Hi, please try the new version of Helicon Remote where this camera should work: for Windows, for Mac. Send a bug report if something doesn't work: menu - Help - Report a bug.

Please start Helicon Focus normally right after the failure (in the GUI mode, no command line) and send a bug report: menu - Help - Contact support.

Please try this version: for Windows, for Mac. If it still doesn't work, send a bug report after getting the error: menu - Help - Report a bug.

Hello,

Yes, both features are already available.
Custom exposure: select the "xx seconds (BULB exposure)" option in the Shutter Speed list. Duration configured in the Preferences - Shooting.
Intervalometer: it's called 'time lapse" in the program.

Hi, do you have this camera yet? If you do, we can try supporting it right away and give you the new version. But we don't have this model ourselves.

Thank you! We know you are, and we appreciate it.

Thank you! We'll fix the cache folder issues.
The license: just enter your activation code in menu - Help - Register online. But before you do, could you please check if the version 8 shows up as registered right now? If the license exists on your Mac but didn't transfer automatically - that is also ...

Please open the Terminal (Applications - Utilities - Terminal), and run this command to start Helicon Focus and watch its diagnostic output. Paste the command and press Enter:
/Applications/HeliconFocus.app/Contents/MacOS/HeliconFocus --disable-opencl

Then, if it still doesn't open, please send ...

Hi,
Is there no "Application quit unexpectedly" pop-up after that?